Returns and refunds

You have 14 days after delivery to change your mind. Here is how, depending on your country.

Europe and international

• Time limit: 14 days from delivery, no reason needed.
• How: write to [email protected] with your order number (or use the withdrawal form in our terms of sale), then send the product back within 14 days.
• Refund: the product price and standard delivery, within 14 days of receiving the return or proof of shipping, to the payment method you used.
• Return costs: paid by you, unless the product is damaged, faulty or we made a mistake.
• Opened product: you are liable for any loss of value if the perfume was used beyond what is needed to try it.

Morocco

• Time limit: 14 days from delivery.
• Conditions: for hygiene reasons, the product must be returned unopened, in its original packaging.
• How: call us on +212 6 17 29 41 00 or write to [email protected].
• Refund: within 14 days of receiving the return. Return costs are paid by you, unless we made a mistake.

Damaged product or wrong order

Write to us as soon as you receive it, with a photo of the product and packaging: we will find a solution with you (sending the right product or a refund). You also have the 2 year legal guarantee of conformity in Europe, and the guarantees of Law 31-08 in Morocco.