We accept several secure payment methods to offer you a smooth and reliable shopping experience:

• Credit & debit cards: Visa, Mastercard, American Express
  
• PayPal
  
• Apple Pay & Google Pay (depending on your device)
  
• Shop Pay (Shopify’s express checkout)
  

All transactions are encrypted and secure. We do not store any banking information on our website.

Yes. All transactions are fully encrypted and secure, and we do not store any payment details on our website.

We ship all orders via Mondial Relay, a convenient and reliable service that allows you to collect your parcel from a nearby pickup point.

• Mondial Relay pickup point delivery: 3 to 5 business days after dispatch
  
• You will receive a tracking number by email as soon as your order is shipped
  
• Shipping fees are automatically calculated at checkout based on the weight and destination of your parcel
  
• Free delivery in mainland France
  

📦 If a parcel is not collected within the time limits set by Mondial Relay, it will be returned to us and reshipping costs will be charged to the customer.

Shipping fees depend on the destination of your order:

• 🇫🇷 Mainland France: Free, no minimum purchase 🎁
  
• 🇪🇺 Europe: €9.90
  
• 🌍 Rest of the world: €12
  

All orders are shipped via Mondial Relay (or an equivalent international partner), with a tracking number provided once your parcel has been dispatched.

✨ Delivery in France is completely free, so you can enjoy our perfumes with no additional shipping costs.

Yes, we deliver throughout Europe 🇪🇺!

Orders are shipped via Mondial Relay, a reliable and convenient service that allows you to collect your parcel from the nearest pickup point.

• Delivery fee: €9.90
  
• Estimated delivery time: 4 to 7 business days, depending on the destination country
  

💡 A tracking number will be sent to you once your order has been shipped, so you can follow your delivery easily.

Yes, you have 14 days from the date you receive your order to return a product that does not meet your expectations.

However, for hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged.

Only products that are unopened, unused, and in their original packaging will be accepted.

Return shipping costs are the responsibility of the customer, except in the case of an error on our part (defective or incorrect product).

💌 To initiate a return, please contact our customer service at [mail] to receive return instructions.

If you wish to exchange a product, you may request an exchange within 14 days of receiving your order.

👉 Eligibility conditions:

• The product must be new, unopened, unused, and in its original packaging.
  
• For hygiene reasons, opened or tested perfumes cannot be exchanged.
  

To request an exchange:

• Contact our customer service at [mail], specifying your order number and the product concerned.
  
• We will provide you with the return procedure and the address to send your parcel.
  

Once the product has been received and inspected, we will ship the replacement item or, if you prefer, issue a store credit or refund.

🚚 Return shipping costs are the responsibility of the customer, except in the case of an error on our part.

We’re sorry to hear that your product arrived damaged or defective 😔.

At Perfumo, we take great care in preparing our packages, but issues can occasionally occur during transit.

If this happens:

• Contact us as soon as possible at 📩 [mail]
  
• Please include:
  Your order number
  A clear photo of the defective product and its packaging
  
  
  

Our team will respond within 48 business hours and offer a quick solution (replacement, refund, or store credit).

💡 Please do not dispose of the product or its packaging before receiving a response from our customer service, as they may be required to process your claim.

Once an order has been confirmed and processed, it cannot be modified.

However, if you notice an issue immediately after placing your order, we recommend contacting our customer service as soon as possible at [mail]. We will do our best to assist you if the order has not yet been shipped.

The main difference between these three categories lies in the concentration of fragrance oils, which directly affects the intensity and longevity of the scent.

💧 Eau de Toilette (EDT)

Contains approximately 5–10% fragrance concentration.

Light and fresh, it is ideal for everyday wear or warm weather.

🌹 Eau de Parfum (EDP)

Contains approximately 10–20% fragrance concentration.

More intense and longer-lasting than Eau de Toilette, it reveals the heart and base notes more fully.

✨ Perfume Extract (or Pure Perfume)

The most concentrated form, with 20–40% fragrance concentration.

Rich and deep, only a few drops are enough for exceptional longevity, often lasting all day (or longer).

💡 In summary: the higher the concentration, the more intense, long-lasting, and luxurious the fragrance.

Perfumes have a long shelf life, but like all cosmetic products, they can change over time.

In general, a perfume can be kept for 3 to 5 years after opening — and sometimes longer if it is stored properly.

👉 For optimal preservation:

• Keep your perfume away from light and heat.
  
• Avoid temperature fluctuations and do not store it in the bathroom, as humidity can affect its composition.
  
• Always close the bottle tightly after use.
  

💡 A change in color or scent may indicate that the perfume has lost some of its quality.

Fragrance Intensity = 1 to 3

Fragrance intensity indicates how strong a scent is and how long it lasts on the skin. Each perfume is rated on a scale from 1 to 3 to help you choose the right fragrance for your preferences and occasions.

• 1 – Light
  
  A subtle, fresh scent that stays close to the skin. Ideal for everyday wear, work environments, or those who prefer a discreet fragrance.
  
• 2 – Balanced
  
  A well-balanced fragrance with a noticeable presence. Perfect for both daytime and evening wear, offering a harmonious blend of freshness and depth.
  
• 3 – Intense
  
  A rich, powerful scent with strong projection and long-lasting performance. Best suited for evenings, special occasions, or for those who enjoy bold, statement fragrances.